FAQs
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Where can I find a list of ingredients in your products?
The ingredient list can be found on the product or on the packaging of every product. You can also visit our Ingredient Decoder for a detailed breakdown of each ingredient we formulate with.
Can I use your products if I have sensitive skin?
Absolutely. Our founders both have sensitive skin and personally formulate and test each product with sensitive skin in mind.
We have also provided detailed instructions on how to use each product for safe and optimal results.
That said, before using any skincare product (not just from bareness.) Dr Shauna recommends doing a small patch test first.
Apply a small amount of product over the neck, and observe for any redness or swelling that may suggest intolerance of the product.
Do you have samples?
We do not provide samples for sale at present. However, we are hoping to work on travel friendly packaging in the near future, so stay tuned!
Do you have kits / bundles?
Yes we do! Best of all, they save you up to 15%. You can also purchase our products individually.
How do I contact your PR team?
Please contact us for any collaborations or enquiries.
Where are your products made in?
We are a Singapore brand, and our products are made in both Singapore and Korea.
I am pregnant, are your products safe for me?
Only our restore. Barrier Restore Cream is suitable for women trying to conceive, pregnant or breast feeding.
Our other products - renew. Retinaldehyde Serum and refresh. Exfoliant Tonic contain retinaldehyde and Salicylic Acid respectively, which have not been shown to be safe for pregnant or breastfeeding women.
As with all skincare products, for any queries or concerns please consult a healthcare professional.
Shipping & Delivery
Where can I shop your products?
Our products are exclusively available on this website, www.barenessskin.com
When will I receive my order?
All orders placed by 12p.m. from Monday to Friday will ship the same day the order is placed.
These orders usually arrive within 3-7 business days with Standard shipping.
Orders placed after 1 p.m. on weekdays will be shipped the next business day.
All orders placed on the weekend, will be shipped on the next business day.
Please note that shipping times may be delayed during major holidays and/or promotions.
Do you ship internationally?
Yes, we do. Do email us if you are not able to find your country on our checkout page.
Can I place an order over the phone?
No, we are not receiving orders over the phone or social media at the moment.
We are only accepting orders through our website so get ready to start shopping!
My order is missing, it says delivered, what should I do?
If your tracking information states your package has been delivered but you are unable to locate it, we ask that you please wait at least 2 more business days before reaching out to us.
Most missing packages will show up within our standard delivery time frame of 3- 7 business days.
If your order still does not arrive after this time, please contact our support team within 30 days of purchase so we can assist.
What if my package or product arrives damaged?
We apologize if your package arrived damaged. Please reach out to us and we can assist you further.
Can I change the shipping address for my order?
We will be happy to change the shipping address for your order! Please contact our Support Team by clicking here with your order number and the updated address ASAP as we are only able to make changes to your order if it has not yet entered the packing process.
Can I cancel or edit my order?
As long as your order has not been processed by our fulfillment team we can change or cancel your order. Please contact us for assistance.
How much is the delivery fee within Singapore?
Delivery is free for orders above SGD$80. For orders below $80, delivery fee is at $4.50/parcel.
Do you have discounts or promo codes that I can use for my order?
At this time we do not. However, remember to subscribe to our mailing list to be updated if we do have any!